I was happy with you竟是在抱怨

Michelle接到客訴,對方最後說:I was very happy with your service. 讓她十分不解,抱怨服務為何還說happy?其實整句話重點在was而非happy,即巧妙運用過去式、疑問句與部分否定句型表達負面之意,化解直接責難造成的尷尬。

過去式:I was very happy with your service.

【表面是】我過去很滿意你們的服務。

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