職場禮儀,英文叫做business etiquette,etiquette 唸成[ˋɛtɪkɛt],是禮節、規範。網路流行,美國人還發明一個新字叫做Netiquette,加了一個”N”, 字首形成了net,特指網上禮節,也就是good behavior on the internet。 一起來看看職場email禮儀有哪些:

整篇都是大寫字母,看起來像大吼大叫

(X)IF YOU TYPE IN ALL CAPITAL LETTERS, PEOPLE WOULD THINK YOU ARE SHOUTING YOUR MESSAGE.
(O)If you type in all capital letters, people would think you are shouting your message.

全部大寫的句子不但難讀,還帶來一種粗魯感。在銀行工作的Jack就說,他以前都用大寫字母寫email,有一次收到客戶回信:”Why did you yell at me?”很尷尬。

全部小寫,感覺像說悄悄話

(X)i’ve attached my resume i would be grateful if you could read it and get back to me at your earliest convenience.
(O)I’ve attached my resume. I would be grateful if you could read it and get back to me at your earliest convenience.

所有字母都小寫,感覺就像”chatting with your friends”,像跟朋友說話一樣,不正式。Email本來就不像手寫書信那樣正式,但職場禮儀,同事、客戶、夥伴之間的交談,也不宜”sloppy” 馬虎。

太客套讓人覺得虛假

(X)Would you mind at all if I asked you to send that to me, if it’s not too much trouble?
(O)Can you send that to me?

大部份人都知道email要禮貌,矯枉過正,經常流於太有禮貌,太多客套贅述。反而影響別人對你的觀感,覺得你虛假,或者沒自信。

忘記附件再寄,要用corrected version with attachment included

你一定有這樣的經驗,e-mail發了,卻發現忘了附件。一旦發現錯誤,可以在subject line裡寫:corrected version with attachment included.這個記住了非常好用。

世界公民一對一:商業英語的最後一站!