台灣服務業跟許多國家相比已是相當出眾,但老外真的這麼覺得嗎?與我們鄰近的日本、韓國、香港,他們的服務業又是怎麼樣呢?「不要鬧工作室」訪問一些在台灣的老外,一起來聽聽看他們對台灣及自己國家服務業有什麼看法吧!

1.日本

日本服裝店的服務真的很棒
Japanese retail workers are amazing with their services.

客人一進來就會跟著他一起協助
When customers come it, they will greet them right away.

如果你想買東西的話,這個服務會覺得很棒
If you are buying something, you will find this very helpful and kind.

但如果你只想要逛街看一看而已的話,這個服務有點過份、壓力會很大
But if you are just looking around, their approach might give you a lot of pressure.

去銀行領錢卡片出問題,竟有7名員工來幫忙!俄羅斯正妹:台灣服務業好到太誇張

台灣有很多餐廳都會收服物費
Many Taiwanese restaurants would put service charge on your bill.

但是有一些日本人會問我
But some Japanese have asked me

「根本沒有什麼特別的服務,為什麼還要收服務費?」你們覺得呢?
“But they have never received any outstanding services from waiters why would they charge that pee?” What do you guys think?

我在當餐廳服務生的時候學到,一定要預判客人的需求
When I’m working at a restaurant as a waitress, you have to predict customers’ requests and needs.

最好不要客人叫我們才過去服務
Better not wait until the customers call for our service.

客人快喝完他的飲料時,差不多這個時候還不要過去
When they also finish their drink like this, but don’t make your move yet.

因為有可能會給他壓力
Because you might end up giving him unnecessary pressure.

所以一定要等到他完全喝完這一杯的時候,馬上過去問下一杯想要喝什麼
That’s why do you have to wait until he completely finishes the drink then you go over to his table and ask what he’d like to drink next.

2.美國

記得我們之前有家美國航空公司把一位醫生拖下飛機嗎?
Are we talking about customer service? Remember the doctor who got kicked off the United Airlines?

我相信美國還是有很多很好的客戶服務
I’m sure there are many good case of customer service.

但是我之前在美國環島,我澳洲朋友想租車載我去
When I was traveling in the U.S. my Australian friend was trying to rent a car.

但因為他沒有美國當地的信用卡,所以租不了
Because he didn’t have an United States credit card, he couldn’t.

他們給了我們一大堆不必要的麻煩,我隔天打電話飆罵他們30分鐘
They caused us so much trouble that I yelled at them the next day for 30 mins.

罵完之後,隔天他們不但免費載我們去我們要吃中餐的地方,還全額退費
For the inconvenience, they gave us a free ride to our day morning brunch and a full refund.

去銀行領錢卡片出問題,竟有7名員工來幫忙!俄羅斯正妹:台灣服務業好到太誇張

3.香港

有很多人覺得香港的服務態度很差
Some people think Hong Kong might not have the best customer service.

我個人認為是因為大家工作很忙,也沒有賺多少工資
I think it’s because most workers are busy and don’t make as much.

去銀行領錢卡片出問題,竟有7名員工來幫忙!俄羅斯正妹:台灣服務業好到太誇張

所以人的心情就不會好囉
That’s why sometimes they will give you an attitude.

但其實他們人都還不錯的
But they are actually good people.

4.越南

我覺得台灣手搖飲料店的服務很誇張
I find the service at Taiwanese bubble tea stores very impressive.

可以調甜度、冰塊跟珍珠
You can customize your own drink with its sweetness, how much ice, and the type of tapioca ball.

去銀行領錢卡片出問題,竟有7名員工來幫忙!俄羅斯正妹:台灣服務業好到太誇張

如果在越南的話,服務員會覺得你很煩
If you want to do this in Vietnam, they will think you are annoying.