編按:統一超商7-ELEVEN於1日26日起,正式推出手搖飲料CITY現萃茶,其他超商業者也表示未來將可能引進此服務。隨著便利商店提供日趨多元的產品、服務,也變成外國人來台觀光的「體驗」之一。對於「萬能」的超商員工,老外有什麼看法呢?

First of all, they are very nice people, very helpful.
首先,員工們都是好人、很會幫助人

I’m in 7-11 multiple times a day. Either to get a sandwich or order a coffee.
我一天會去小七好幾次,買三明治或喝咖啡

Send the mail, I even bought my cellphone plan there.
我還寄信,甚至買我的手機儲值卡

They gotta do a lot of things. They have to, I mean, sell stuff.
商店員工要做很多事,比如賣商品

美國時薪334元,台灣120元...還要搖手搖茶》老外看台灣萬能超商店員:你們真辛苦!

But then you can pay your bills there too, so I guess they have to know how to fill out bills and send packages from one store to another.
你還可以在商店繳各種賬單,所以員工也要很熟這些,甚至還可以幫你寄包裹

They do dry cleaning, work the fax machine, the ticket machine.
還有幫你洗衣服、弄傳真、影印、訂票

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1.波蘭

美國時薪334元,台灣120元...還要搖手搖茶》老外看台灣萬能超商店員:你們真辛苦!

I think there are many people from Europe, they are very impressed by one small store, you basically have everything.
這種一間小的便利商店卻可以什麼都有,我相信大部份的歐洲人都會覺得不可思議

Food which is warm if you want it, you have coffee but at the same time, you can use DHL, you can pay your bills.
店員可以幫你加熱食物,你可以邊喝咖啡邊寄包裹邊付帳單

美國時薪334元,台灣120元...還要搖手搖茶》老外看台灣萬能超商店員:你們真辛苦!

So I think we don’t have exactly the same convenience store.
我想波蘭當然沒有這樣的便利商店

2.加拿大

美國時薪334元,台灣120元...還要搖手搖茶》老外看台灣萬能超商店員:你們真辛苦!

I’ve noticed that people work so much harder, and they carry everything they have to do everything by themselves.
我來旅行後發現很多台灣人辛苦工作,很多事情都要自己來

And they just like, have a way better work ethic so I think there’s a high standard here.
感覺大家責任感很重,可能因為這裡標準很高

3.德國

In every country, they add more and more work to your normal work.
每個國家差不多,公司常會增加你的工作量

It’s always the question how much is your work worth.
經典問題就是你的工作到底該拿多少薪水

It’s very difficult. I don’t have an answer for that.
這問題很困難,我也沒有答案

美國時薪334元,台灣120元...還要搖手搖茶》老外看台灣萬能超商店員:你們真辛苦!